FAQ

I’M A NEW CLIENT. HOW DO I BOOK?

WELCOME! IN ORDER TO FIND THE PERFECT STYLIST FOR YOU, WE PUT THE CONTROL IN YOUR HANDS. DID YOU SEE A PICTURE YOU LOVE, DONE BY ONE OF US ON INSTAGRAM OR YELP? IS THERE A DAY OR TIME YOU PREFER YOUR STYLIST TO WORK? DO YOU HAVE A BUDGET IN MIND? DO YOU WANT TO ASK THE STYLIST A QUESTION BEFORE BOOKING? LOOK THROUGH THE TEAM PAGE TO GET THE STYLIST'S HOURS, PRICES AND CONTACT THEM DIRECTLY ON THE PAGE. NO MORE DEALING WITH A RECEPTIONIST.

I SAW A PICTURE I LIKE ON SOCIAL MEDIA. HOW DO I KNOW WHO DID THE HAIR IN THE PICTURE?

WE TAG EVERY PICTURE WE POST ON SOCIAL MEDIA WITH THE NAME OF THE STYLIST WHO CREATED THE LOOK. FROM THERE, GO TO THEIR PAGE AND CONTACT THEM FOR AN APPOINTMENT.

IS THERE PARKING AT THE SALON?

THERE IS METERED PARKING ALONG LINCOLN AVE. MAKE SURE TO DOWNLOAD THE PARKCHICAGO APP BEFORE ARRIVING, AND YOU WILL BE ALL SET. THERE IS FREE PARKING BEHIND THE SALON ON HERMITAGE A SPOT IS AVAILABLE. PLEASE ENTER THROUGH OUR FRONT DOOR ON LINCOLN AVE.

I TEXT / CALLED/ EMAILED THE STYLIST BUT I DIDN’T HEAR BACK IMMEDIATELY.

WE UNDERSTAND YOU WANT YOUR HAIR DONE ASAP, BUT THOSE PHONE NUMBERS AND EMAIL ADDRESSES GO DIRECTLY TO YOUR STYLIST,SO IF IT IS DURING WORK HOURS, THEIR HANDS MIGHT BE BUSY DOING HAIR, AND THEY WILL RESPOND ASAP. IF IT WAS RECEIVED AFTER OUR WORK HOURS, WE ASK FOR PATIENCE FOR US TO RESPOND THE NEXT DAY.

I’M STILL CONFUSED, HELP!

FEEL FREE TO EMAIL THE MANAGER AND ASK YOUR QUESTIONS.
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